Search Course Catalog (366 Courses Found)

The Courage to Coach™ for Retail is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance.

The key to getting great results is to pay more attention to what's going right; rather than what's going wrong. And that's a big part of what we like to call accentuating the positive.

Courage 2 Coach™ turns common sense into common practice with a four-step process that can be applied to any employee performance situation. This course walks each user through a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success.

An accident is any unplanned event that results in personal injury, property damage, or both. In this lesson, we’ll discuss the techniques you should use when interviewing individuals during the course of an accident investigation.

Accidents resulting in injuries requiring medical attention or resulting in significant property damage, as well as close calls or near misses of this type, should all be properly investigated. In this module, we’ll discuss an overview of accident investigations.

This course was created for people who are already familiar with basic behavior-based interviewing. It is an advanced workshop-format designed to significantly improve probing skills.

As a leader, you have a responsibility to promote a culture of integrity in your organization. By the end of this module, you will be able to identify ethical behavior and choose ethical reactions in various situations.

Excellent program to help managers clearly identify and understand what behaviors constitute harassment; great as a discussion opener on organizational policies and reporting guidelines.

By the end of this course, you will be able to identify the actions you - as a leader - can take to raise the bar of professionalism in sales.

The Medical Leave Act (FMLA) law and requirements can be complicated. This course provides a basic understanding of the FMLA. As a busy manager or supervisor, you should always get an expert involved whenever you deal with an FMLA issue.

This course helps you, the manage/supervisor, recognize your management responsibilities of creating a safe environment and culture of trust, taking all reports of illegal, unsafe or unethical conduct seriously, responding appropriately and set the tone when a complaint is filed and treating everyone consistently, fairly and respectfully.

By the end of this course, you will be able to identify hidden bias or stereotypes and understand why maintaining a respectful culture promotes teamwork.

Being a leader means many things. By the end of this course, you will be able to identify and react appropriately to retaliation as well as create a safe environment for employees.

Conflict is a part of life – and that’s especially true in the workplace. This course gives managers a new perspective on understanding and resolving conflict. Use the T.I.M.E.™ model to your advantage and resolve workplace conflict.

After completing this course, you will have a greater understanding of respect and its impact in the workplace. It is not always easy to get along with people who are different from us. But the rewards are immeasurable when we make an effort and succeed. It takes time, patience, and lots of discussion.

By the end of this module, you will be able to identify unprofessional behavior in the workplace, management responsibilities for establishing and maintaining a respectful workplace, and respond to unprofessional behavior and inappropriate conduct by using effective communication methods.

Effective interviewing skill is an important asset for a manager. By the end of this course, you will be able to identify five probing strategies used in behavior-based interviewing and how to probe for current work examples.

As a manager, you can help by not making assumptions, asking the right questions, and asking your employees for feedback on what personally motivates them. By the end of this course, you will be able to identify ways to motivate employees before there is an issue and ways to approach employees who already stopped trying.

This course emphasizes the role of coaching in creating successful outcomes when dealing with employee attendance issues. You will learn that making time for coaching has several benefits such as increased productivity, improved well-being and expanded employee effectiveness.

Good communication skills are vital to being an effective leader. This course provides the tools for handling potentially difficult conversations with employees. It will also help you establish the boundaries that all (especially new) supervisors need to establish.